Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
How we use collected information
Waterman Resorts may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- To improve customer service
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
When you subscribe to our email list, you provide us information such as your email address, name and ZIP code so we may communicate with you via email. We will send you email only if you have provided us with your email address and have asked us to communicate with you this way. If you’ve signed up to receive an email from us, you’ll continue to find SVPETRVS HOTELI in your inbox every now and then in cases there is an extra offer we would like to familiarize you with or certain news we would like to share with you.
If you contact one of our customer service representatives, we may ask you for information such as your name, address and email address so we can respond to your questions or comments. With your consent, we may retain this information to personalize your experience with us and better assist you the next time you contact us.
We collect information on our website using transient cookies, sometimes called session cookies. A transient cookie is a small file that contains information about a user and disappears when the user’s browser is closed. Unlike a persistent cookie, a transient cookie is not stored on the user’s hard drive; it is stored only in temporary memory that is erased when the web browser is closed. We use transient cookies to determine, for example, how you use our website so we can improve the design of our site. Transient cookies are not linked to any personally identifiable information about you. Cookies can be disabled in your web browser.
When you visit our website, we also collect anonymous information from you. This includes the Internet browser you are using; the computer operating system you are using, time spent visiting the website, usage patterns within the website, and the domain name of the website from which you linked to our site. This information is not matched to your personal information and does not personally identify you. We collect this information to help improve your experience on the website. Additionally, SVPETRVS HOTELI may share account or other information when we believe it is necessary to comply with the law or protect our interests and property. This may include sharing information with other companies, lawyers or government agencies in connection with issues related to fraud or government subpoenas and warrants.
How long does SVPETRVS HOTELI retain my information?
We retain your information as long as it is required for the purposes identified when you provided the information for such specific purposes or for any new purposes identified by us and consented to by you, and for any appropriate time thereafter including a sufficient time following to permit you to ask any questions regarding its use. Your contact information which you provide through the customer profile process (described above) is retained until you request us to delete or change it. Certain information is retained for longer periods for our internal audit and quality control purposes.
Does SVPTREVS HOTELI D.D. share the information it obtains about me with third parties?
SVPTREVS HOTELI D.D. does not share personal information about its consumers with any third parties outside the WATERMAN corporate family for their own marketing purposes. However, we may do so within the WATERMAN corporate family. We do share this information with service providers we have retained to perform services on our behalf, but these service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. We also may disclose information about you as required by law.
How does SVPETRVS HOTELI D.D. protect personal information?
The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. We are committed to providing appropriate security controls to protect personal information we have about you against foreseeable hazards.
Will I receive an email from SVPTREVS HOTELI?
We will send you email only if you have provided us with your email address and have asked us to communicate with you this way.
SVPTREVS HOTELI also occasionally sends emails to customers who have opted in to receive emails from third parties. To unsubscribe from these communications, simply click on the unsubscribe link located within the email and you will be able to unsubscribe from the list owner.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy.If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
What if I prefer not to receive communications from SVPTREVS HOTELI?
If you prefer not to receive service information or promotions from us, please unsubscribe from our email list, and follow the opt-out instructions at the bottom of the email you received, or log in to manage your email preferences and update your profile by deselecting “Please send me: Inspirational emails and updates.”