Find answers to the most common questions our customers ask.

Q: At what time is check-in?
A: From 14:00.

Q: Can I do an early check-in?
A: Yes, depending on availability. Please call the Resort reception prior to your arrival.

Q: At what time is check-out?
A: Till 10:00.

Q: Is there a possibility for a late check-out?
A: Yes, depending on availability. More info at the reception. Extra charge is 30 Euro until 15:00 + 5 Euro for every additional hour. Late check-out is room only service, does not include meals and drinks.

Q: Can I check-in online?
A: Yes, you can check-in online prior to your arrival instead of waiting in queue at the reception. If you provide us with your email address, you can check in online.

Q: Where is my booked room type positioned?
A: Your booked room type is positioned within the Resort.

Q: What are the working hours of reception?
A: Our Resort reception service is available 24 hours.

Q: Which languages are spoken at reception?
A: English, French, German and Croatian.

Q: Can I leave my luggage at the Resort?
A: Yes, available free of charge at your check-in and check-out days. Showers are available for guests use.

Q: Where can I see the Resort rates and make a reservation?
A: You can check rates and make a reservation on our website or send a request to our sales department.

Q: Can I request a specific location for my room/apartment (a specific floor or position within the Resort)?
A: Feel free to express your wishes before the arrival. Reception will try to fulfill your request depending on availability.

Q: Which credit cards are accepted?
A: We accept Visa, MasterCard, Maestro and Diners Club cards.

Q: Is it possible to order baby cot in advance?
A: Yes, baby cot is available at additional cost of 5 EUR per night.

Q: Do you have smoking and non-smoking rooms?
A: We have only non smoking rooms.

Q: Is there an available parking lot within the Resort?
A: Yes, with extra charge of 4 EUR per day.

Q: Can I reserve a parking lot in advance?
A: No.

Q: Can I rent a car at the hotel or nearby?
A: Yes, you can rent a car at the Resort.

Q: Can I bring my pet?
A: Pets are not allowed at the Resort.

Q: Is Wi-Fi available at the Resort/in the room?
A: Yes, Wi-Fi is available free of charge in the rooms and in public areas.

Q: Do you offer transfer from airport to Resort and from ferry to Resort?
A: Yes, we do offer transfer service from airport to Resort and from ferry to Resort. Please contact our sales department or reception for availability and prices.

Q: Is there a SPA in the Resort and can you book SPA treatments in advance?
A: Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number +385 (0) 21 640-259.

Q: Does the hotel have a private beach?
A: In Republic of Croatia all beaches are public ones. However 2 beaches are available for guests in Resort with total length of 1,2 km.

Q: Are there any sun beds or umbrellas at the beach?
A: Yes, available with extra charge of cca 4 EUR daily rent per sun bed and per umbrella. For weekly rent discount is available.

Q: Can I rent a towel for the beach/pool?
A: Towel renting is available with extra charge of 15 EUR weekly + 5 EUR deposit per towel.

Q: Where is the indoor swimming pool?
A: Indoor swimming pool with fresh water is located in hotel Kaktus.

Q: Is there a safe deposit box in the room?
A: Yes, available for daily rent with extra charge of cca 1,3 EUR.

Q: Is there a mini-bar in the room?
A: No, our rooms only have a mini fridge for storing small items.

Q: Is there a handicapped-accessible hotel room?
A: Yes ground floor, entrance to the room and bathroom as well as bathroom equipment is adapted for disabled people.

Q: How often are bed lines and towels changed in the room?
A: Bed lines and towels are changed minimum once a week. Our Resort is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent as less as possible.

Q: Does the housekeeping clean the room every day?
A: Our housekeeping is working 6 days a week, no room cleaning on Sunday.

Q: Are the dishes in the kitchen being cleaned during my stay?
A: Dishes are cleaned at your departure date.

Q: Can we spend one day as a non-guest in the Resort with all inclusive service?
A: Yes. Depending on hotel occupancy, availability and period in the season. Please contact the Resort prior to your arrival or directly at the reception.

Q: When is start of 1 day All inclusive service meals and beverages plan?
A: If you start with Lunch, your last service is Breakfast. If you start with Dinner, your last service is Afternoon snack.

Q: What is included in an all inclusive food and beverage service?
A: Buffet breakfast, lunch and dinner. Afternoon snack from 15:30 to 17:00. All inclusive beverages from 10:00 to 23:00 only on designated all inclusive bars (in summer months from 10:00 to 24:00): selection of locally produced tap alcoholic and non-alcoholic beverages and locally produced hard alcoholic drinks. Machine made coffee espresso, coffee with milk, cappuccino, hot chocolate/cacao. Feel free to contact our sales department for more information about our All inclusive program.

Q: How much does the meal plan cost for guests who book self-catering apartment in the Resort?
A: All inclusive is 30 EUR, Half board is 21 EUR and Breakfast is 7 EUR.

Q: Are the internationally branded drinks, i.e. whisky, coca cola, included in the all inclusive beverage plan?
A: No, all branded drinks and all bottled drinks are not part of the all inclusive.

Q: Are beverages included in the half-board rate?
A: The half-board rate does not include the beverages.

Q: Are the internationally branded drinks, i.e. whisky, coca cola, included in the all inclusive beverage plan?
A: No, all branded drinks and all bottled drinks are not part of the all inclusive.

Q: Can I eat at the restaurant if I am non-guest?
A: Yes, depending on date and availability. Price is 7 EUR for Breakfast, 14 EUR for Lunch or Dinner buffet with tap drinks in restaurant during meal times. Please contact reception for more information and bookings.

Q: What should I do in case I forgot something in my room?
A: We have lost and found procedures followed in our Resort. Feel free to contact the reception Resort for more info.

Q: How can I reserve a table at a la carte restaurant Otok in hotel Osam?
A: Reservations are made directly with the hotel on this number +385 (0)21 552-333.

Q: Does the Resort have an exchange office?
A: Yes, there is an exchange office at the reception.

Q: Is there an ATM machine within the Resort?
A: The ATM machine is located near the reception in Hotel Kaktus.

Q: How much does it cost to rent tennis courts?
A: The rate of playing 1 hour is cca 8 EUR. Equipment is extra charge. Booking and payment directly on spot.

Q: Is tennis included in the all inclusive plan?
A: Yes, 1 hour for free per room per day, depending on availability. Reservation on spot is required.

Q: How do I rent Padel courts?
A: Reservations and payments are done trough www.matchi.se .

Q: Do I have to wear the Resort bracelet?
A: There is an obligation to wear a plastic bracelet, depending on your booked meal plan.

Q: Can we easily book a taxi?
A: Yes, at the reception desk.

Q: I did not find my question here, who do I contact?
A: For further assistance or information you can contact our sales department team or Resort reception. Contact available on our website.