Find answers to the most common questions our customers ask.
Q: At what time is check-in?
A: From 14:00.
Q: Can I do an early check-in?
A: Yes, with a 25 EUR fee and depending on availability. Please, contact our Reception or Customer Service for any additional information prior to your arrival.
Q: At what time is check-out?
A: Till 10:00.
Q: Is there a possibility for a late check-out?
A: Yes, depending on availability. More info at the reception. Extra charge is 40 EUR until 15:00 + 10 EUR for every additional hour. Late check-out is room only service, does not include meals and drinks.
Q: Can I check-in online?
A: Yes, you can check-in online prior to your arrival to avoid queue at the reception. If you provide us with your email address you can check in online, or alternatively on your arrival day you can get an access code from our web page.
Q: Where is my booked room type positioned?
A: Your booked room type is positioned within the Resort.
Q: What are reception working hours?
A: Our Resort reception service is available 24 hours.
Q: Which languages are spoken at reception?
A: English, French, German and Croatian.
Q: Can I leave my luggage at the Resort?
A: Yes, you can leave your luggage free of charge at your check-in and check-out days. Showers are available for guests use.
Q: Where can I see the Resort rates and make a reservation?
A: You can check availability, rates and make a reservation on our website or send a request to our sales department. Rates, terms and conditions on our web page are the same as in our sales office.
Q: Can I request a specific location for my room/apartment (a specific floor or position within the Resort)?
A: Feel free to express your wishes before the arrival. Reception will try to fulfill your request depending on availability.
Q: Which credit cards are accepted?
A: We accept Visa, MasterCard, American Express, Maestro and Diners Club cards.
Q: Is it possible to order baby cot in advance?
A: Yes, baby cot is available at additional cost of 5 EUR per night.
Q: Do you have smoking and non-smoking rooms?
A: We have only non smoking rooms.
Q: Is there an available parking lot within the Resort?
A: Yes, with extra charge of 6 EUR per day.
Q: Can I reserve a parking lot in advance?
A: It is not possible to reserve a parking lot.
Q: Can I rent a car at the hotel or nearby?
A: Yes, you can rent a car at the Resort.
Q: Can I bring my pet?
A: Pets are not allowed at the Resort.
Q: Is Wi-Fi available at the Resort/in the room?
A: Yes, Wi-Fi is available free of charge in the rooms and in public areas.
Q: Do you offer transfer from airport to Resort and from ferry to Resort?
A: The hotel does not provide transfer service from the airport to Split ferry port or hotel. Our associates organize transfers to the hotel and back to the Split airport. Please contact sales department or reception for further details. From Supetar ferry port is cca 15 minute walk or you can take a local taxi.
Q: Is there a SPA in the Resort and can you book SPA treatments in advance?
A: Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number +385 (0) 21 640-259.
Q: Does the hotel have a private beach?
A: In Republic of Croatia all beaches are public ones. However 2 beaches are available for guests in Resort with total length of 1,2 km.
Q: Are there any sun beds or umbrellas at the beach?
A: Yes, available with extra charge. Price ranges vary from cca. 6-10 EUR and for umbrella cca 6 EUR. Discount is available. Please note: most of the sun beds and umbrellas at the beach are not owned by the Resort nor operated by the Resort.
Q: Can I rent a towel for the beach/pool?
A: Towel renting is available with extra charge of 15 EUR weekly + 5 EUR deposit per towel.
Q: Where is the indoor swimming pool?
A: Indoor swimming pool with fresh water is located in hotel Kaktus. Indoor pool is out of service from 15.06.-15.09.
Q: Is there a safe deposit box in the room?
A: Yes, daily rent with extra charge of 1.50 EUR.
Q: Is there a mini-bar in the room?
A: No, our rooms only have a mini fridge for storing small items.
Q: Is there a handicapped-accessible hotel room?
A: Yes ground floor positioned, entrance to the room and bathroom as well as bathroom equipment is adapted for disabled people.
Q: How often are bed linens and towels changed in the room?
A: Our Resort is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent as less as possible. Bed lines and towels are changed minimum once a week.
Q: Does the housekeeping clean the room every day?
A: On Sunday and on the day after your arrival we do not provide cleaning services.
Q: Are the dishes in the kitchen being cleaned during my stay?
A: Dishes are cleaned at your departure date.
Q: Can we spend one day as a non-guest in the Resort with all inclusive service?
A: Yes, depending on hotel occupancy, availability and period in the season. For more information about meal prices and/or booking please contact the Resort prior to your arrival or directly at the reception.
Q: What is my first and my last All inclusive service meal?
A: If you start with lunch, your last service is breakfast. If you start with dinner, your last service is afternoon snack.
Q: What is included in an all inclusive food and beverage service?
A: Buffet breakfast, lunch and dinner. Afternoon snack from 15:30 to 17:00. All inclusive beverages from 10:00 to 23:00 only on designated all inclusive bars (in summer months from 10:00 to 24:00): selection of locally produced tap alcoholic and non-alcoholic beverages and locally produced hard alcoholic drinks. Filter coffee available in the restaurant during breakfast time, and on designated snack spot during afternoon snack time. Feel free to contact our sales department for more information about our All inclusive program.
Q: How much does the meal plan cost for guests who book self-catering apartment in the Resort?
A: All inclusive is 45,00 EUR, Half board is 25,00 EUR and Breakfast is 12,00 EUR.
Q: Are the internationally branded drinks, i.e. whisky, coca cola, included in the all inclusive beverage plan?
A: No, all branded drinks and all bottled drinks are not part of the all inclusive.
Q: Are beverages included in the half-board rate?
A: The half-board rate does not include the beverages.
Q: Can I eat at the restaurant if I am non-guest?
A: Yes, depending on a date and availability. Please contact reception for more information about meals price and bookings.
Q: What can I do in case I forgot something in my room?
A: We have lost and found procedures in our Resort. Please contact the Resort reception for more info.
Q: How can I reserve a table at a la carte restaurant Otok in your partner hotel Osam?
A: Reservations are made directly with the hotel on this number +385 (0)21 552-333.
Q: Does the Resort have an exchange office?
A: Yes, there is an exchange office at the reception.
Q: Is there an ATM machine within the Resort?
A: The ATM machine is located near the reception in Hotel Kaktus.
Q: How much does it cost to rent tennis courts?
A: The rate of daylight playing 1 hour is cca 11,00 EUR . Equipment is extra charge. Booking and payment directly on spot.
Q: Is tennis included in the all inclusive plan?
A: Yes, 1 hour for free per room per day, depending on availability. Reservation on spot is required.
Q: How do I rent Padel courts?
A: Reservations and payments are done trough www.matchi.se .
Q: Do I have to wear the Resort bracelet?
A: Yes, it is obligatory. Your plastic bracelet shows your booked meal plan.
Q: Can we easily book a taxi?
A: Yes, at the reception desk.
Q: : I did not find my answer here, who do I contact?
A: For further assistance or information you can contact our sales department team or Resort reception. Contact available on our website.